CUECOR2A Work with others

This unit describes the skills and knowledge needed to work harmoniously and effectively with team members, colleagues and others in a work environment.

Participate in the work/group process

• Identify work requirements relevant to the group/process
• Identify own role and roles of others in meeting work requirements
• Provide assistance to others involved in the work group/process, as required, and make other constructive contributions to meeting work requirements
• Take time and resource constraints into account in fulfilling work requirements
• Apply the organisation's policies, procedures and conventions covering acceptable workplace conduct to workplace activities
• Take individual differences into account in achieving work requirements
• Use strengths of individuals to develop others in the group, sharing learning as part of the group process
   

Contribute to the flow of information and ideas

• Share information and ideas relevant to the work with others to enhance work outcomes
• Provide relevant, timely and accurate information to others, as required
• Seek information and ideas from others as required to assist achievement of work requirements
• Record work information in the required detail and time frame and in the specified format
• Compile and maintain work information systematically and accurately and file it for ease of retrieval as required
• Identify any linguistic and cultural differences in communication styles and their relevance to the context

Deal effectively with issues, problems and conflicts

• Identify issues to be resolved in the workplace and take appropriate action
• Use consultative and collaborative processes to generate solutions
• Identify potential problems and conflicts and take appropriate action promptly to deal with them
• Recognise problems and conflicts and resolve them and/or refer them to appropriate person
• Implement mutually agreed outcomes